Terms & Conditions

General Policy

Carroll Companies, Inc. sells only to legitimate businesses with retail locations and/or premium accounts. We do not sell retail. Carroll Companies reserves the right to refuse shipments to any persons or company that cannot provide evidence of being an actual retailer or wholesaler.



All orders will be shipped by credit card, certified check or money order before an open account status (net 30 days), or until a company check approval has been established.  Anyone requesting open terms should submit a credit application available on our website. The process for open account terms and COD company check can take up to ten business days once the application has been received. 

Net 30 – A completed credit application must be submitted and approved to establish an open account prior to your first shipment.

C.O.D. Company Check – Verification and approval of bank information must be obtained to establish this type of account prior to your first shipment.

C.O.D. – Carroll Companies will accept certified check or money orders only upon delivery of goods.

Credit Cards – We do accept payment via Visa, Mastercard, Discover, and American Express at time of shipment only.


Shipping Policy  

Our goal is to ship your order as quickly as possible, but if you can choose to place a priority order using next day or second day shipping the order must be placed by 1:30pm (EST).  All orders will be shipped via United Parcel Service unless otherwise specified. All orders are shipped FOB warehouse.


Ordering Procedure

To order, call toll free (800) 884-2521 or (828) 264-2521 or call your sales representative. Our office hours are 8:00am - 5:00pm (EST), Monday through Thursday and 8:00am - 12:00pm (EST) on Friday (hours are subject to change based on seasonal needs). You may also place orders by fax at (828) 264-2633, by email at sales@clgco.cm, or through the website (see wholesale account login).


Return Policy and Procedure

All returns must be authorized by Carroll Companies Inc. Returns will only be accepted up to 45 days after the invoice date.  All returns are subject to a 20% re-stocking fee. Discounted products will not be accepted for return. Contact sales@clgco.com or the returns department with the original invoice number, parts numbers and reason for the return request. We will issue a return authorization number that must appear on the outside of the shipping cartons. If the products are returned due to quality, a replacement order will be issued.


Refused Orders

Refused orders will be subject to a 20% re-stocking fee and return freight charges.


Back Orders

Please indicate on your order if you wish to back order. All back orders will be cancelled after 45 days unless otherwise specified.



Prices are effective from issue date of catalog through the following year. No changes in prices are anticipated, but we reserve to correct or change prices without notification.